Marina Bay Sands Pte Ltd’s (‘Marina Bay Sands’) Sands LifeStyle Membership Programme (the ‘Programme’) is governed by the Terms and Conditions set out herein (‘Terms and Conditions’).
The submission of an application for membership to the Programme is deemed to be an acceptance of these Terms and Conditions. Membership and Members’ entitlement to membership benefits and privileges of the Programme, including but not limited to the redemption of any benefits and privileges, is governed by these Terms and Conditions.
General enquiries
Phone: +65 6688 8868 (24 hours)
- Individuals who are (i) not employed by Marina Bay Sands; (ii) aged 18 and above are eligible to apply for membership in the Programme.
- Valid government-issued photo identification document (e.g. Singapore NRIC or passport) must be presented at the time of submission of the application for membership. For verification purposes, applicants must produce such photo identification(s) or other identification documents as Marina Bay Sands may, in its absolute discretion, require.
- Approval of application for membership and grant of the said membership shall be at the sole and absolute discretion of Marina Bay Sands.
- Upon the approval of an application by Marina Bay Sands, Members will each be issued with a membership number and a membership card with the Member’s photo (hereinafter, the ‘Photo Membership Card’).
Members must be photographed by Marina Bay Sands for identity verification purposes and processing of the Photo Membership Card.
Prior to the issuance of a Photo Membership Card, members may be able to download an electronic membership card (“Electronic Card”) onto their mobile phone. Marina Bay Sands may at its sole discretion withhold benefits and privileges from Members who have not been issued with a Photo Membership Card. Photo Membership Cards are non-transferable and may only be used by the Members to whom such cards were issued.
- Upon grant of membership, each Member will also be assigned to a specific membership tier in the Programme (‘Membership Card Tier’) by Marina Bay Sands. Membership in the Programme is non-transferable and non-assignable. Marina Bay Sands may at any time without prior notice review the Membership Card Tiers of the Programme, and the criteria for eligibility to the Membership Card Tiers, or reassign a Member to any other Membership Card Tier as Marina Bay Sands may, in its sole discretion, decide.
- Members are entitled to accrue Resort Dollars on purchases made at eligible outlets located in non-gaming areas within the Marina Bay Sands Integrated Resort. Members accrue Resort Dollars based on the total amount of purchases where payment (excluding Goods and Services Tax (‘GST’) and service charge) is made by cash, NETS, credit card, debit card, mobile or online payment, mobile or digital wallet and secure funds transfer service (subject to the aforesaid payment methods being offered by the relevant Sands Participating Outlet). Those portions of purchases made via other modes of payments such as redemptions of gift vouchers, Resort Dollars, etc. are not eligible for accrual of Resort Dollars.
- The rates of accrual and redemption of Resort Dollars shall be determined at the sole and absolute discretion of Marina Bay Sands. Restrictions may apply.
- Accrual of Resort Dollars is only available for selected shows at Sands Theatre and is unavailable at Sands Expo® and Convention Centre. Please click here for the full list of eligible outlets.
- The accrual of Resort Dollars shall be subject to the following:
- i. Members must accrue their Resort Dollars in person. Members will be required to present their Photo Membership Cards or Electronic Cards together with valid government-issued photo identification document prior to undertaking the transaction or purchase. Resort Dollars will not be retroactively credited after completion of any transaction where members have failed to present their Photo Membership Cards or Electronic Cards prior to conducting the said transaction.
- ii. Resort Dollars accrued in respect of a transaction will be credited to a member’s account within 48 hours. In the event of technical issues, Members’ accounts will be updated when the system is available;
- iii. Resort Dollars accrued on a particular date will expire on first-in-first-out basis after 12 months from the date of accrual if not used or redeemed.
- iv. Members may retain a maximum of $100,000 Reward Dollars in their membership account at any given point in time. Thereafter, accrual of Reward Dollars will cease and resume only when the member’s account balance falls below $100,000 Reward Dollars.
- v. Resort Dollars are non-transferable. Resort Dollars accrued using a Member’s Photo Membership Card or Electronic Card by person(s) other than the Member named on that Photo Membership Card or Electronic Card shall be forfeited.
- Marina Bay Sands shall not be liable for inaccurate accrual of Resort Dollars as a result of technical malfunction, operator fault, member misconduct or any circumstances beyond the reasonable control of Marina Bay Sands.
- Each transaction for the accruing and/or redemption of benefits and privileges may only be attributed to one membership account. The combining of 2 membership accounts for accruing and/or redemption of benefits and privileges is prohibited.
- Members’ eligibility for upgrade to the next Membership Card Tier shall be determined by the total amount of spend made by Members (excluding any GST and service charge) at any of the outlets in Marina Bay Sands Integrated Resort (‘Spend Amount’) during each 12-month period commencing from the date of commencement of their membership (each referred to as ‘Membership Year’). Members must present their Photo Membership Cards or Electronic Cards in-person when making same-day purchases at any of the Sands Participating Outlets for such transactions to be included in the Spend Amount for upgrade eligibility. If Members spend at an outlet, in Marina Bay Sands Integrated Resort, which is not listed as a Sands Participating Outlet, they must present receipt(s) of such purchase(s) at designated locations as determined by Marina Bay Sands, for such transaction(s) to be included in Spend Amount for upgrade eligibility. Marina Bay Sands shall be entitled at its sole discretion, to determine and/or amend the Spend Amount required to qualify for each Membership Card Tier.
- Members may also obtain upgrades of their Membership Card Tiers through a “Fast Track” programme. Under the Fast Track programme, Members who attain a minimum level of Spend Amount in a single day will be upgraded temporarily to the next Membership Card Tier (“Upgraded Membership Card Tier”) for a limited period of time (“Validity Period”).
- Upon expiry of the Validity Period, the member:
- i. will be allowed to retain the Upgraded Membership Card Tier for the remaining duration of the Membership Year if he or she has attained an additional specified amount of Spend Amount within the Validity Period, or
- ii. be re-assigned to the Membership Card Tier which he or she would ordinarily be eligible for based on his or her Spend Amount in that Membership Year.
- Marina Bay Sands shall be entitled at its sole discretion, to determine and/or amend the (i) Spend Amount required to qualify for a temporary upgrade, (ii) Spend Amount required to maintain an Upgraded Membership Card Tier, and (iii) the validity period of the temporary upgrade. Each member is only eligible to receive the temporary upgrade under the “Fast Track” Programme once per every Membership Card Tier per membership lifetime.
- Members shall be eligible for such benefits and privileges allocated to each particular Membership Card Tier. Members must present their Photo Membership Cards or Electronic Cards together with valid government-issued photo identification document to be eligible for Membership Card Tier benefits and privileges. Where required, each Member shall also provide his/her Personal Identification Number (PIN). For avoidance of doubt, members will not be allowed to redeem Resort Dollars if the member has not verified his/her identification details in person and collected his/her Photo Membership card at an SRL membership counter.
- Members shall be entitled to redeem their Resort Dollars for goods and services at any eligible outlets and/or toward the payment for hotel rooms/suites or other external goods and services (including ticket entry to entertainment performances and events) as approved by Marina Bay Sands. The redemption of Resort Dollars outside of the preceding shall be at Marina Bay Sands’ sole discretion and subject to such further terms and conditions as Marina Bay Sands may determine. Redemption of Resort Dollars is subject to the following:
- i. Members must redeem their Resort Dollars in person. Members will be required to present their Photo Membership Cards or Electronic Cards together with valid government-issued photo identification document prior to undertaking the redemption. For avoidance of doubt, redemption of Resort Dollars will not be allowed if the member has not verified his/her identification details in person and collected his/her Photo Membership card at the Programme membership counter;
- ii. Resort Dollars have no cash value, are not exchangeable for cash, and cannot be used for payment of gratuity;
- iii. Marina Bay Sands reserves the right, in its sole and absolute discretion, to charge an administration fee (the mode of payment and quantum of which shall be determined by Marina Bay Sands) for redemptions of Resort Dollars and/or to amend the quantum of such administration fees at any time with prior notice to be given to Members.
- iv. Redemption of Resort Dollars is final. There will be no refund of Resort Dollars once a transaction is completed.
- v. Purchases involving any redemption of Resort Dollars (inclusive of split payments) at Sands Rewards Participating Outlets, which also participate in the electronic Tourist Refund Scheme (eTRS), may be eligible for GST refund, subject to fulfilment of certain criteria imposed by the Inland Revenue Authority of Singapore.
- vi. Members of the Sands LifeStyle Membership Programme may redeem their Resort Dollars for a maximum of 3 hotel rooms/suites per night under the same Member’s name.
- vii. Redemption of Resort Dollars with an Electronic Card will be limited to $100 until you collect your physical membership card or verify your associated mobile number/email address.
- Resort Dollars shall not be accrued; and Resort Dollars are not allowed for redemption for the following transactions:
- i. The payment of gratuities, the purchase of goods that are classified as tobacco products, top-up cards, gift cards, gift certificates and/or shopping vouchers.
- ii. The purchase of goods or services using top-up cards, gift cards, gift certificates and/or shopping vouchers.
- iii. The purchase of goods or services at Sands Expo® and Convention Centre.
- iv. The purchase of pure gold or platinum items.
- v. Hotel bookings made via online travel agencies or any other third party, selected hotel bookings/packages and/or hotel bookings made with vouchers or discount codes.
- The accrual and redemption of Resort Dollars, eligibility for Membership Card Tiers and Membership Card Tier benefits and privileges shall be at the sole and absolute discretion of Marina Bay Sands. Restrictions may apply.
- Members shall be responsible for updating Marina Bay Sands immediately of any change in personal details. Members shall consent to the use of the personal details provided to Marina Bay Sands for such purposes as Marina Bay Sands deems reasonably necessary to the administration and management of memberships and the Programme.
- Members shall be responsible for the safekeeping of their Photo Membership Cards, Electronic Cards and non-disclosure of their Personal Identification Number (PIN) to any other person(s).
- Marina Bay Sands will replace lost or stolen Photo Membership Cards up to a maximum of 2 times without charge. Subject to these Terms and Conditions, an administrative fee of $10 will be levied for the issue of the third replacement card onwards. The Photo Membership Card is the property of Marina Bay Sands and must be returned unconditionally and immediately upon demand.
- i. If the Photo Membership Card is lost or stolen, member must report this loss immediately to temporarily deactivate the account in person or by phone at 6688 9999. A replacement card will be issued to the member upon presentation of valid government-issued photo identification document. Marina Bay Sands is not responsible and will not be held liable for any transactions made while the card is lost or stolen. The decision of Marina Bay Sands management is absolute and final in the event of any dispute.
- ii. Enquiries concerning a member’s account must be undertaken by the member personally.
- Marina Bay Sands reserves the right, in its sole and absolute discretion, to terminate a membership (with all Resort Dollars forfeited) without prior notice, including where a member:
- i. Replaces his/her Photo Membership Card more than 6 times within a consecutive period of 6 months;
- ii. Is subject to an Exclusion Order issued by the National Council on Problem Gambling of Singapore or is excluded by Marina Bay Sands from any part of the Marina Bay Sands premises;
- iii. Accrues or redeems or otherwise uses the membership benefits and privileges in a manner as Marina Bay Sands in its sole and absolute discretion determines to be improper;
- iv. Breaches any of these Terms and Conditions.
- Marina Bay Sands reserves the right, in its sole and absolute discretion, to amend, delete, modify or vary any of the provisions of these Terms and Conditions and/or the features, benefits and privileges of the Programme without prior notice.
- Marina Bay Sands reserves the right, in its sole and absolute discretion, to (i) make adjustments to any benefits provided to a member, including but not limited to Resort Dollars balances; (ii) pursue recovery of any benefits provided to a member where a member accrues or redeems or otherwise uses the membership benefits and privileges in a manner as Marina Bay Sands, in its sole and absolute discretion, determines to be improper and/or an abuse of or in contravention of these Terms and Conditions.
- Marina Bay Sands shall not be liable for, and Members shall indemnify and hold Marina Bay Sands harmless against any and all claims, loss and damage, cost and expense in respect of, arising from and/or in relation to:
- i. Members’ failure to update personal information; and/or
- ii. Members’ loss of Photo Membership Card and/or PIN; and/or
- iii. The administration and management of the Programme and memberships by Marina Bay Sands including the inaccurate accrual and/or issuance of Resort Dollars, entry to Membership Card Tiers and the redemption of membership benefits and privileges.
- In the event of dispute, the decision(s) of Marina Bay Sands shall be final and conclusive.
- The provisions of these Terms and Conditions shall be governed by the Law of the Republic of Singapore.
- The Chinese version of the Terms and Conditions is only provided for reference. In the event of conflict between the Chinese and English version of the Terms and Conditions, the English version shall prevail.
- Members will need to inform MBS if they wish to provide consent for any MBS-Authorised Party Processing their Data to update the Members on offers, promotions, events, news, etc. relating to any MBS-Authorised Party via any means of communications including postal mail, email, text messaging, telephone call, MBS devices, MBS applications, MBS websites, and other third party websites that the Members visit.
- The consent given for the signing up of Sands LifeStyle Membership Programme overrides any registration with the Singapore Do-Not-Call Registry, if applicable.
- Members’ consent above includes consent to MBS Processing Members’ biometric data and using facial recognition technology for the Purposes.
- By signing up to the Sands LifeStyle Membership Programme, Members consent to any MBS-Authorised Party Processing their Data for the Purposes as set out in the Personal Data Processing section.
- Member warrants that all information provided in connection with their application is true, accurate and complete and that they are the user and/or subscriber of the telephone number(s) provided.
- PERSONAL DATA PROCESSING
- MBS Authorised Parties refers to parties responsible for the Data Processing (‘MBS-Authorised Party’): (1) Marina Bay Sands Pte. Ltd. in Singapore and its related companies, e.g. Las Vegas Sands Corp. in the U.S., Sands China Limited in Macau, etc. (collectively, ‘Company’); and/or (2) and/or any other party listed in the prevailing MBS Privacy Notice at https://www.marinabaysands.com/privacy-notice.html.
- Data includes any information relating to Member e.g. the Member’s personal details, contact details, preferences, activities and transactions at MBS, etc. whether in the possession of or as provided from time to time to any MBS-Authorised Party.
- Processing of Data includes any MBS-Authorised Party (1) collecting, using, or storing Member’s Data, (2) disclosing Member’s Data to another MBS-Authorised Party, and/or (3) contacting Member via telephone call, text message, email and/or postal mail;
- Purposes of Data Processing include (1) Assessing and administering benefit entitlements and dealing with matters relating to Member’s membership or relationship with any MBS-Authorised Party; (2) Responding to Member’s requests; (3) Conducting surveys or following up on Member survey responses; (4) Understanding Member preferences and their activities at MBS; (5) Providing Member with personalised services and customised marketing content; (6) Conducting data analytics and profiling; (7) Providing and improving customer service; (8) Conducting any MBS-Authorised Party’s legal, operational, business or development purposes; (9) Any purpose(s) in the prevailing MBS Privacy Notice; and/or (10) Complying with or addressing any applicable (i) MBS-Authorised Party’s internal policies or contractual obligations, (ii) third party requests, and/or (iii) law, regulation, guideline, notice or request issued by any Authority.
- Your choice: Member may visit https://www.marinabaysands.com/Company-Information/Data-Protection-Office/ for details on how to access or correct their Data or to withdraw their consents, as well as to exercise any other rights Member may have under applicable data protection law (if any). Further queries may be directed to DataProtectionOfficer@marinabaysands.com.
- For more information on MBS’ processing activities and data transfer, please visit here.
MARINA BAY SANDS
