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NATIONAL COUNCIL ON PROBLEM GAMBLING
A COMMITMENT TO OUR PATRONS

At Marina Bay Sands, we are committed to creating once-in-a-lifetime experiences every day, and this commitment extends to every facet of our resort. We have created a Responsible Gambling Programme that not only assists our patrons seeking help, but also educates our Team Members on how to direct patrons to access support.

Marina Bay Sands is committed to establishing an environment of Responsible Gambling for its patrons, raising awareness on the potential effects associated with problematic gambling behaviours and providing information for patrons seeking help.

Marina Bay Sands supports the social safeguards established by the Singapore Government, including the entry levy system for Singapore citizens and permanent residents, the Visit Limit Programme and Casino exclusion orders.

For more information on the development of the Marina Bay Sands and Las Vegas Sands Responsible Gambling Programmes, please visit the Las Vegas Sands Corp. website at www.lasvegassands.com.

Commitment to patron
WHAT IS VOLUNTARY PRE-COMMITMENT?

To encourage patrons to gamble responsibly, Marina Bay Sands has established the Marina Bay Sands Voluntary Pre-Commitment Programme. The Programme is free of charge and allows patrons to plan their gambling expenditure by voluntarily setting a limit over a 24-hour period.

Voluntary Pre-Commitment is a programme for patrons to set limits on how much they will spend, with the aim being for a patron to make an informed decision about their gambling before beginning to play to limit any unforeseen losses.

For further information on the Marina Bay Sands Voluntary Pre-Commitment Programme, please speak with a Responsible Gambling Ambassador, or email the Responsible Gambling team at Marina Bay Sands on ResponsibleGambling@MarinaBaySands.com.

Our Responsible Gambling Ambassadors can be identified by this badge.
WHAT IS VOLUNTARY PRE-COMMITMENT?

Acceptance into the Voluntary Pre-Commitment Programme takes immediate effect upon completion of the enrolment process. Patrons enrolled in the Voluntary Pre-Commitment Programme will be required to establish a deposit account with Marina Bay Sands where they will be able to deposit funds up to the amount of their planned gambling expenditure and then draw on these funds for their gambling activities over a 24-hour period.

Please note that Marina Bay Sands will not advise a patron on the amount of their Voluntary Pre-Commitment limit. The patron must decide this based on their own circumstances.

Once enrolled in the Programme, a patron will only be permitted to purchase an entry levy at the Entry Levy Counter located at the Casino entrances. Patrons who are annual levy holders will be advised during the enrolment process to approach the Casino Cashier to deposit funds up to the limit which they set.

A patron who reaches their limit must inform the Casino Cashier personnel and will not be permitted to deposit more funds until 24 hours have elapsed from the time of the initial deposit. Marina Bay Sands may request a patron who has reached their limit to leave the Casino for a minimum period of 24 hours.

If a patron is invited to leave the Casino under the Voluntary Pre-Commitment Programme, any unused portion of their entry levy (if any) will not be refunded for that 24 hour period.

A COMMITMENT TO OUR PATRONS

ARE YOU CONCERNED ABOUT YOUR GAMBLING BEHAVIOURS?

  • Do you think about gambling every day?
  • Do you hide your gambling from loved ones?
  • Do you ever borrow money to gamble?
  • Do you let bills go unpaid?
  • Is your gambling affecting your work or your role as a parent?
  • Do you think you can use skill to win on a gaming machine?
  • Do you gamble to forget your problems?

If you answered ‘Yes’ to any of these questions, you may have a problem with your gambling behaviour.*

*SOURCE: GAMBLER'S HELP BROCHURE ‘CONCERNED ABOUT YOUR GAMBLING?’ 2014

If you or someone you know experiences problems related to gambling, please call the National Council on Problem Gambling helpline for confidential assistance on 1800-6-668-668 or visit www.ncpg.org.sg for more information.

ALL RESPONSIBLE GAMBLING PROGRAMMES ARE CONFIDENTIAL

Details of a patron’s entry in any Responsible Gambling Programme will remain confidential at all times. If you think you may have a problem with your gambling behaviour, Marina Bay Sands encourages you to approach a Responsible Gambling Ambassador, email the Responsible Gambling team at Marina Bay Sands on ResponsibleGambling@MarinaBaySands.com, or contact the NCPG on 1800-6-668-668 or at www.ncpg.org.sg.

ARE YOU CONCERNED ABOUT YOUR GAMBLING BEHAVIOURS?

RESPONSIBLE GAMBLING AMBASSADORS