SELF-EXCLUSION &
FAMILY EXCLUSION
- Email Responsible Gambling Team
- Contact Us
If you would like to discuss any Responsible Gambling issues, please click on the ‘CONTACT US’ link and a member of the Responsible Gambling team will respond.
NATIONAL COUNCIL ON PROBLEM GAMBLING
- Helpline: 1800-6-668-668
- Website: www.ncpg.org.sg
Apply Online For:
Check Online For:
A COMMITMENT TO OUR PATRONS
At Marina Bay Sands, we are committed to creating once-in-a-lifetime experiences every day, and this commitment extends to every facet of our resort. We have created a Responsible Gambling Programme that not only assists our patrons seeking help, but also educates our Team Members on how to direct patrons to access support.
Marina Bay Sands is committed to establishing an environment of Responsible Gambling for its patrons, raising awareness on the potential effects associated with problematic gambling behaviours and providing information for patrons seeking help.
Marina Bay Sands supports the social safeguards established by the Singapore Government, including the entry levy system for Singapore citizens and permanent residents, the Visit Limit Programme and Casino exclusion orders.
For more information on the development of the Marina Bay Sands and Las Vegas Sands Responsible Gambling Programmes, please visit the Las Vegas Sands Corp. website at www.lasvegassands.com.
WHAT IS SELF-EXCLUSION?
Self-Exclusion is a free and confidential programme restricting a person from entering the Casinos in Singapore and will be in effect for a minimum period of one (1) year. Once a patron has been voluntarily Self-Excluded, they are prohibited from entering the Casino. Self-Exclusions in Singapore are administered by the National Council on Problem Gambling (NCPG) and all patrons (Singapore citizens, Permanent Residents and foreigners) can apply.
For more information on applying for Self-Exclusion, please speak to a Responsible Gambling Ambassador, email the Responsible Gambling team at Marina Bay Sands at ResponsibleGambling@MarinaBaySands.com, or contact the NCPG on 1800-6-668-668 or at www.ncpg.org.sg.
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Our Responsible Gambling Ambassadors can be identified by this badge. |
FAMILY EXCLUSION PROGRAMME
Family Exclusions are also administered by the NCPG and allow immediate family members i.e. spouses, children (including adoptive/step children), parents (including adoptive/step parents) and siblings (including adoptive/ step/ half-siblings) to apply to exclude a family member whom they are concerned may have a problem with their gambling behaviour.
There is no application fee to apply for the Family Exclusion Programme and each Family Exclusion order will remain in effect for a minimum period of one (1) year.
For more information on applying for the Family Exclusion Programme, please speak with a Responsible Gambling Ambassador, email the Responsible Gambling team at Marina Bay Sands at ResponsibleGambling@ MarinaBaySands.com, or contact the NCPG on 1800-6-668-668 or at www.ncpg.org.sg.
HOW DO I SELF-EXCLUDE OR APPLY TO THE FAMILY EXCLUSION PRORAMME?
Self-Exclusion and the Family Exclusion Programme are administered by the NCPG.
Depending on your residency status, Self-Exclusion can be applied for online at www.ncpg.org.sg or in person.
For Family Exclusion, please contact the NCPG on 1800-6-668-668 to make an appointment.
ARE YOU CONCERNED ABOUT YOUR GAMBLING BEHAVIOURS?
- Do you think about gambling every day?
- Do you hide your gambling from loved ones?
- Do you ever borrow money to gamble?
- Do you let bills go unpaid?
- Is your gambling affecting your work or your role as a parent?
- Do you think you can use skill to win on a gaming machine?
- Do you gamble to forget your problems?
If you answered ‘Yes’ to any of these questions, you may have a problem with your gambling behaviour.*
*SOURCE: GAMBLER'S HELP BROCHURE ‘CONCERNED ABOUT YOUR GAMBLING?’ 2014
If you or someone you know experiences problems related to gambling, please call the National Council on Problem Gambling helpline for confidential assistance on 1800-6-668-668 or visit www.ncpg.org.sg for more information.
ALL RESPONSIBLE GAMBLING PROGRAMMES ARE CONFIDENTIAL
Details of a patron’s entry in any Responsible Gambling Programme will remain confidential at all times. If you think you may have a problem with your gambling behaviour, Marina Bay Sands encourages you to approach a Responsible Gambling Ambassador, email the Responsible Gambling team at Marina Bay Sands on ResponsibleGambling@MarinaBaySands.com, or contact the NCPG on 1800-6-668-668 or at www.ncpg.org.sg.
ARE YOU CONCERNED ABOUT YOUR GAMBLING BEHAVIOURS?
