GAMBLE RESPONSIBLY
- Email Responsible Gambling Team
- Contact Us
If you would like to discuss any Responsible Gambling issues, please click on the ‘CONTACT US’ link and a member of the Responsible Gambling team will respond.
NATIONAL COUNCIL ON PROBLEM GAMBLING
- Helpline: 1800-6-668-668
- Website: www.ncpg.org.sg
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A COMMITMENT TO OUR PATRONS
At Marina Bay Sands, we are committed to creating once-in-a-lifetime experiences every day, and this commitment extends to every facet of our resort. We have created a Responsible Gambling Programme that not only assists our patrons seeking help, but also educates our Team Members on how to direct patrons to access support.
Marina Bay Sands is committed to establishing an environment of Responsible Gambling for its patrons, raising awareness on the potential effects associated with problematic gambling behaviours and providing information for patrons seeking help.
Marina Bay Sands supports the social safeguards established by the Singapore Government, including the entry levy system for Singapore citizens and permanent residents, the Visit Limit Programme and Casino exclusion orders.
For more information on the development of the Marina Bay Sands and Las Vegas Sands Responsible Gambling Programmes, please visit the Las Vegas Sands Corp. website at www.lasvegassands.com.
MARINA BAY SANDS RESPONSIBLE GAMBLING PROGRAMME
Marina Bay Sands has established a Responsible Gambling Programme with the objective of promoting an environment of Responsible Gambling in the Casino and raising awareness among our patrons.
The Programme is overseen by the Office of the Responsible Gambling Director who is assisted in the administration of the Programme by Responsible Gambling Ambassadors, Casino employees who have been trained in identifying observable signs of problematic gambling behaviour.
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Our Responsible Gambling Ambassadors can be identified by this badge |
CONDUCT IN THE CASINO
Marina Bay Sands patrons play a large part in promoting an environment of Responsible Gambling in the Casino and we encourage patrons to play responsibly. In addition, Marina Bay Sands will not accept wagers from intoxicated patrons, who may be asked to leave the Casino.
As part of the Responsible Gambling Programme and our continuing efforts to ensure that all patrons gamble responsibly, Marina Bay Sands may exclude patrons from the Casino who:
- Display problematic gambling behaviours
- Leave their children unattended while gambling
- Are detected sleeping in the Casino
- Do not have a valid entry levy (if a Singapore citizen or permanent resident)
- Display undesirable or unacceptable behaviours
Marina Bay Sands specially trained Responsible Gambling Ambassadors will refer patrons displaying signs of problematic gambling behaviour to the National Council on Problem Gambling (NCPG) so that they may receive the appropriate assistance.
For more information on counselling programmes, treatment services and social safeguards, please speak with a Responsible Gambling Ambassador, email the Responsible Gambling team at Marina Bay Sands on ResponsibleGambling@MarinaBaySands.com or contact the NCPG on 1800-6-668-668 or at www.ncpg.org.sg.
GAMBLE RESPONSIBLY
- Understand the potential risks of gambling
- Establish a comfortable spending limit
- Set a time limit for gambling
- Do not gamble when upset or stressed
- Use money set aside for gambling
- Stick to time and spend limits
- Take frequent breaks
- Do not chase losses
- Limit alcohol consumption
- Do not borrow money to gamble
- Do not use gambling as a way to make money
- The machine hasn’t paid out for a while – it’s due for a win.
- If I play a bit longer, I’ll win back my losses.
- I have a sure-win strategy.
- The game is all about skill.
- I am an experienced gambler. I know what I am doing.
- If I follow my rituals, I am more likely to win.
- Playing with your loyalty club card decreases your chances of winning.
- Slot machines pay out when they are hot.
- Playing more than one machine at a time increases your chances of winning.
- Casino personnel can help you find a slot machine that will pay.
The examples above are all common misconceptions that gamblers may have about gambling. Gambling myths and superstitions are fiction, not facts an if you believe in any of these, you may find yourself spending more than you planned on gambling.
SIGNS OF PROBLEM GAMBLING
Most experts agree that there is currently no reliable way to identify problem gambling just by looking at them; however, it is important for each patron to know some warning signs. There warning signs may include, but are not limited to:
- Preoccupation with gambling
- Gambling with increasing amounts of money in order to achieve the same level of excitement
- Becoming restless or irritable when attempting to cut down or stop gambling
- Repeated unsuccessful efforts to control, cut back or stop gambling
- Gambling as a way to escape from problems, or to relieve guilt, anxiety or depression
- Returning to chase losses after losing money gambling
- Lying to conceal the extent of gambling
- Jeopardising or losing a significant relationship, job or educational or career opportunity because of gambling
- Relying on others to provide money when in a desperate financial situation due to gambling
ARE YOU CONCERNED ABOUT YOUR GAMBLING BEHAVIOURS?
- Do you think about gambling every day?
- Do you hide your gambling from loved ones?
- Do you ever borrow money to gamble?
- Do you let bills go unpaid?
- Is your gambling affecting your work or your role as a parent?
- Do you think you can use skill to win on a gaming machine?
- Do you gamble to forget your problems?
If you answered ‘Yes’ to any of these questions, you may have a problem with your gambling behaviour.*
*SOURCE: GAMBLER'S HELP BROCHURE ‘CONCERNED ABOUT YOUR GAMBLING?’ 2014
If you or someone you know experiences problems related to gambling, please call the National Council on Problem Gambling helpline for confidential assistance on 1800-6-668-668 or visit www.ncpg.org.sg for more information.
ALL RESPONSIBLE GAMBLING PROGRAMMES ARE CONFIDENTIAL
Details of a patron’s entry in any Responsible Gambling Programme will remain confidential at all times. If you think you may have a problem with your gambling behaviour, Marina Bay Sands encourages you to approach a Responsible Gambling Ambassador, email the Responsible Gambling team at Marina Bay Sands on ResponsibleGambling@MarinaBaySands.com, or contact the NCPG on 1800-6-668-668 or at www.ncpg.org.sg.
ARE YOU CONCERNED ABOUT YOUR GAMBLING BEHAVIOURS?
PROBLEM GAMBLING COUNSELLING AND TREATMENT
The examples above are all common misconceptions that gamblers may have about gambling. Gambling myths and supersitions are fiction, not facts and if you believe in any of these, you may find yourself spending more than you planned on gambling.
Call the helpline for the following services:
- Over-the-phone counselling for problem gamblers and also family members
- Information and referrals for help services
- Information on Casino exclusions and visit limits
- Information about problem gambling
- For problem gambling counselling and treatment
Operating hours:
Daily: 8am – 11pm (includes Public Holidays)
Helpline: 1800-6-668-668 | Website: www.ncpg.org.sg
For information on varying visit limits or revocation of exclusion: 6354-8154
NAMS provides assessment and treatments for problem gambling and other behavioural addictions such as alcohol, drugs, gaming and internet. It also offers individual, group and family therapy, public education talks and training for health care and social service professionals.
Address:
Buangkok Green Medical Park, 10 Buangkok View, NAMS Clinic – Basement, Blk 9, Singapore 539747
All Addictions Helpline:
6-RECOVER (6-7326837)
8.30am – 9pm (Monday to Sunday including Public Holidays)
Mental Health Helpline:
6389 2222
24 Hours (Monday to Sunday including Public Holidays)
Website:
CCS aims to assist indebted individuals resolve their debt problems and educate members of the public on financial literacy via various approaches, including talks on debt management and the setup of a debt management programme.
Address:
51 Cuppage Road, #07-06, SIngapore 229469
Operating hours:
9am – 6pm (Monday to Friday) (Closed on Public Holidays)
Tel:
6225 5227
Email:
Website:
WE CARE Community Services is an addiction recovery centre which provides evidence-based counselling support and treatment programmes for all forms of addiction.
Address:
Kembangan-Chai Chee Community Hub, 11 Jalan Ubi, Block 5, #01-41, Singapore 409074
Tel:
3165 8017 (all calls will be answered by professional counsellors)
Email:
Website
Arise2care is a gambling addiction recovery centre which provides recovery programmes for individuals and families affected by gambling.
Address:
5 Harper Road, #02-01/A, Singapore 369673 (Next to Tai Seng MRT Exit B)
Operating hours:
10am – 6pm (Monday to Friday)
7.30pm – 9.30pm (Wednesday)
Tel:
6909 0628
Email:
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